Shipping policy

Processing Time

We process all orders within 1–2 business days (24–48 hours) of confirmation to ensure prompt dispatch. Orders placed after our daily cutoff time or on weekends/holidays will ship on the next business day. This quick processing helps set clear expectations and aligns with best practices for communicating order preparation time.

Shipping Charges

We offer free shipping on all orders over ₹3,000 to reward larger purchases. For orders under ₹3,000, standard shipping fees apply based on your location (these will be shown at checkout). By clearly stating these charges and any thresholds, we follow the industry best practice of transparency, which helps build customer trust in the purchase process.

Delivery Timeframe

We deliver nationwide across India. In major cities and metros, you can generally expect your order within 3–5 business days, while deliveries to smaller towns or rural areas may take 5–8 business days. Delivery times depend on your region and external factors (weather, courier schedules, etc.), but we work with reliable partners to meet these estimates. We communicate realistic delivery timeframes so you know when to expect your order, which is key to a trustworthy experience.

Tracking Your Order

You will receive a tracking ID once your order ships, allowing you to monitor its status online. Today’s customers expect full visibility of their shipments. We send shipment confirmation (by SMS/WhatsApp/email) with the tracking link so you always know where your delivery is. Consistent tracking updates give you peace of mind and are a cornerstone of a positive delivery experience.

Delivery Partners

We partner with multiple trusted couriers to reach you reliably. For example, we ship with well-known carriers and other reputable services. Each partner is chosen for their professionalism and ability to handle packages with care. All Ruvya products are packed securely in food-safe, tamper-evident packaging to preserve their purity and quality during transit. Using these trusted carriers and careful packing reflects our commitment to professionalism, care, and product purity.

Issues With Your Order

If any delivery issue arises (such as incorrect address, lost package, or damage in transit), please refer to our separate Returns & Replacement Policy. That policy explains how we handle refunds, returns, and replacements in a fair, customer-friendly way. Our customer support team is also available to assist with any concerns. We take care to resolve problems promptly, because your satisfaction and trust are our top priorities.